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Caring Organised Volunteers Informing Delivering BRATTON PARISH COVID-19 SUPPORT PLAN



1. This plan has been developed and tested by the Emergency Planning Team (EPT), led by the Chair of the Parish Council, following a meeting of the various groups in Bratton on 13th March 2020 and takes accounts of the responses to the Bratton Covid-19 Household Questionnaire, the responses to the subsequent call for volunteers and the latest (as at 6 April 2020) Government advice.

2. This plan initially seeks to address the short term needs of Bratton residents in response to the Covid-19 outbreak and subsequently will be amended as the situation develops. It is emphasised that this plan applies to anyone who is resident in Bratton, whether permanently or temporarily.

3. The plan is based around several specific services (eg for medicine delivery) delivered by a team of volunteers. It is supported by a network which includes link members for prescription delivery, with actual delivery being undertaken through coordination by Baptist Church members; for social support, with the support being provided or coordinated by the Women’s section of the Royal British Legion and St James’ Church. Individual volunteers coordinated by a Coordinating Cell based around members of the Bratton Branch of the RBL will assist with shopping and bin moving prior to emptying. Hot meals can be provided by the Duke and delivered to those who cannot leave their house. Government Food parcels are available, though the helpline number (below), direct from the Wiltshire Wellbeing Hub.

4. Those requiring our assistance are encouraged to do so direct via the Parish Website (https://bratton-parish.co.uk/), by leaving a message on 07380 250756, or by email (help@bratton- parish.co.uk) or, if for any reason an individual cannot use any of these routes, via their local point of contact, who will have previously introduced themselves. Coordination of the whole process will be undertaken by a Coordination Cell, mainly using volunteers from the Royal British Legion. The plan has been developed, and will be delivered, under the auspices of the Parish Council who, through the Parish Emergency Planning Team (EPT) will provide overall guidance and governance.

5. The following sections identify the individual areas covered by the plan.

6. Health and Safety: At Annex A is a brief on health and safety issues which must be observed by all those participating in the delivery of this plan.

7. Plan Schematic: A schematic of the plan is at Annex B.


8. Should it be necessary, because the workload increases significantly, the Coordinating Centre will seek to appoint Wardens who will be responsible for a specified area of the Parish. Warden duties will not require them to leave home. They will:

a. Initially, liaise with the Points of Contact to identify those residents in their area who are identified as being vulnerable and/or requiring support.

b. Subsequently, as the things develop, to endeavour to make all the residents in their area aware by telephone and/or email of their role and let them know that whilst that any request for assistance should be made via the website or contact telephone number, they can if necessary also do so through the Warden by phone and/or email.

c. To use the volunteers allocated to each of the Wardens to organize shopping, bin collection etc for those requesting support, e.g. if they are unable to leave home.

d. To confirm that requests for assistance which have been made direct to the EPT (which will be notified to them) are being met and recorded via the parish website.

e. To regularly report back to the EPT on actions taken and any issues.

9. The Warden role can be fulfilled by persons who are self-isolating, and there is no requirement for Wardens to leave their house.


10. Volunteers will be identified as a point of contact for those living in a specified area. They will be asked to:

a. Make themselves known to individuals identified as vulnerable in their area, to ensure that those individuals understand the help that is available and/or if the individuals have concerns of difficulties which they cannot themselves resolve, the point of contact will direct them to the website or telephone contact number or if necessary notify the Coordinating Cell.

b. Feed back to the Coordinating Cell on any difficulties that vulnerable individuals in their area bring to their attention.

c. Direct any other residents who requires assistance to the Coordinating Cell.

11. The Point of Contact role does not require the volunteer to leave their house (though of course if they so wish they may also be a volunteer for other roles), nor to arrange any assistance. It is expected that most of those who are vulnerable who need assistance will arrange this themselves in accordance with this plan so the Point of Contact is in essence a “fail safe” device.


12. The Coordinating Centre will maintain and update the list of volunteers, including the services for which they have volunteered; any restrictions (eg those who must stay at home); and any resources (eg transport) or skills (eg electrician). Those individuals considered vulnerable or who must stay at home for any reason are still welcome to register as volunteers as not all work will require the volunteer to leave their home.

13. Volunteers must read the Bratton Parish Council Volunteer Guidance on the Parish Website (https://bratton-parish.co.uk/index.php/component/jdownloads/send/97-information/552-bpc- volunteer-guidance-v1-1). Highlights relating to Health and Safety and data protection are summarised at Annex A.

14. The Bratton Emergency Plan is informed by the Wiltshire Council Volunteer Pack which can be found at http://www.wiltshire.gov.uk/downloads/22151, and which al volunteers are encouraged to read. Due to the speed of setting up a plan, some aspects of the guidance will be developed over time (eg Volunteer Agreements).



15. Individuals requiring collection of prescriptions will contact the surgery and inform them that they need them delivered. The surgery will then contact Esther, who is the link person for prescriptions, who will use volunteers coordinated by the Baptist Church to collect and deliver the prescription. The vulnerable raise a request themselves for a prescription to be collected, or if a script needs to be taken to the surgery.


16. Those requiring social support (regular telephone contact, suggestions for activities, etc) should contact Marie Nunn of the Women’s Section of the Royal British Legion (m.nunn321@gmail.com or 01380830505 or 07400159536. The service is primarily provided using members of the RBL Section and St James’ Church.

17. In due course, consideration will be given to what resources (such as books, games, knitting patterns, links to web based social support, assistance with internet use etc) can be made available to households who wish to receive such items.


18. Those individuals who are especially vulnerable are entitled to the delivery of a free food parcel which should cover their needs for one week. Those especially vulnerable who are known to the NHS as, for example, they are on a list of individuals who have had a transplant, will have been notified direct by the NHS. General Practices have been asked to identify others considered particularly at risk who will then be notified by the NHS. Food parcels can be obtained by individuals by contacting the Wiltshire Wellbeing Hub on wellbeinghub@wiltshire.gov.uk or 0300 0034576, that will be staffed from 8am - 8pm from Monday to Friday and from 10am - 4pm on weekends.

19. If there is difficulty in obtaining food parcels the coordinating centre should be asked for assistance, if possible via the Parish website or alternatively via the emergency number.


20. Assistance can be provided for those household who wish to order hot meals from the Duke but are unable to collect. Households who need hot meals delivered should contact The Duke directly (01380 830242) to order their meal and pay by credit or debit card. After agreeing the delivery time, The Duke will alert Bruce Leworthy so that a delivery volunteer can be arranged. The meal will then be delivered in a safe manner – See Annex D.

21. Should Bruce Leworthy be unavailable he will arrange for an alternative volunteer to make the delivery.

22. Whilst anyone can order a meal from the Duke, the delivery service is only for those who are unable to leave their homes; others will be expected to collect their own order.


23. Assistance can be provided for those households who are unable to shop in person and who are not provided with a food parcel and should be requested via the Parish Website or telephone number (07380 250756). The Coordination Cell will then provide a volunteer. Residences should where possible utilise the delivery facilities within the local area. Michael Bulling (07831 477108) our local milkman can deliver fresh milk, eggs and more. Walter Rose & Son (01380 722335) can deliver fresh fruit, veg and meat to your door.

24. The local shop (01380 830523) will also accept telephone orders and payments for self- isolating, vulnerable residences and a volunteer can be arranged via the Coordination Cell to collect the order and deliver to the household. However, households and volunteers may wish to make alternative arrangements.


25. A long period of living together without breaks may lead to significant stress which may manifest itself as mental ill health, domestic difficulties and violence. A lack of income may cause or exacerbate such problems. Those requiring advice on Issues relating to health, safety and security, and finance should be referred to an appropriate agency such as the NHS, Police or Government websites regarding financial entitlements or the Wiltshire Wellbeing Hub who can be contacted via 0300 0034576, available from 8am - 8pm Monday to Friday and 10am - 4pm at weekends. Calls will be triaged by the call handlers and passed on to the appropriate department within the council.

26. The Wiltshire Volunteer Pack (http://www.wiltshire.gov.uk/downloads/22151) also provides direct contact numbers under the section on “safeguarding”. Where a matter is one of extreme urgency the volunteer concerned should contact a member of the Emergency Planning Team.


27. A Coordination Group is to be established under the auspices of Chair of the Bratton Branch of the Royal British Legion, who is also a member of the EPT. Its role is to:

a. Continue to develop, in conjunction with the EPT, the coordinating system.

b. Act as the focus for requests for assistance, whether from the Parish Website, email or telephone or from individual Volunteers (and, if subsequently appointed, Wardens).

c. Allocate requests for assistance to the appropriate person or group.

d. Maintain the master log.

e. Check that all actions have been completed.

f. Produce regular reports for the EPT and ad hoc reports as necessary.

g. To ensure compliance with the Data Protection Act 1998 and GDPR Regulations 2018

h. To raises with the EPT any specific issues or suggestions for improvements enhancements to the service.

28. Audit: A member of the EPT will periodically audit the overall process.

29. Data Flow: Annex D.

30. Annex E: Contact list (To follow).


A. Health and Safety

B. Plan Schematic

C. Data/Process Flow (May need updating)

D. Safe Food Handling

E. Contact List


1. It is imperative that providing assistance does not imperil the safety of either the volunteers or those whom they seek to help. In particular, care must be taken to prevent Covid-19 being passed between volunteers and those they are assisting. Volunteers must also be aware of their own safety. Although Bratton is a safe village, volunteers should be aware that staying at home results in far fewer people on the streets, particularly at night.

2. All should read the Volunteer Guidance on the Parish Website (https://bratton- parish.co.uk/index.php/component/jdownloads/send/97-information/552-bpc-volunteer-guidance- v1-1).

3. Suitability for Volunteering: You can only provide support to people who are in isolation if you fulfil ALL of the conditions below:

a. You are well and have no symptoms like a cough or high temperature and nobody in your household does

b. You are under 70

c. You are not pregnant

d. You do not have any long-term health conditions that make you vulnerable to coronavirus.

4. In addition, if you are feeling ill, even if you do not believe it to be Covid-19 related, you must temporarily withdraw from volunteering and inform the Coordination Centre. If you believe you have contracted Covid-19 you must withdraw from volunteering for 7 days or, if you live in the house with someone else, for 14 days.

5. All should note:

a. The need to maintain social distancing and be meticulous over hand hygiene when handling anything that will be passed between volunteers and those they assist.

b. Be aware of your duty to maintain confidences and to keep any data you gain access to secure.

c. Your responsibility for safeguarding and equality.

6. A separate guide for hot meal delivery is at Annex D.



ept plan schematic



ept data process



1. Scope.

This Annex describes how meals, prepared to order by The Duke at Bratton, are to be delivered in a safe manner to residents self-isolating in the village of Bratton during the Covid-19 support plan period.

2. Objectives

a. To protect those residents with underlying health conditions from the risk of Covid-19 infection during the hot meal delivery process.

b. To protect elderly residents (70+ years of age) from the risk of Covid-19 infection during the hot meal delivery process.

c. To protect the delivery volunteers from the risk of Covid-19 infection during the hot meal delivery process to residents who are self-isolating due to a member of their household presenting Covid-19 symptoms.

3. Preparation of order

a. The resident who is self-isolating contacts The Duke at Bratton to place their order, submit payment, and agree the delivery slot.

b. The Duke will contact Bruce Leworthy, as Delivery Co-ordinator, who will assign and contact the relevant volunteer.

4. Preparation for delivery

Meals are best enjoyed hot and fresh, so the use of an insulated carrying container, such as a cool box or insulated bag, is recommended. The meal themselves are presented by The Duke in their own individual insulated packages.

a. The meal must be presented to the recipient while maintaining a minimum 2 metre gap in accordance with current “Social Distancing” guidance, while also enabling the delivery to be easily received. If possible, carrying a small picnic table will enable the delivery to be laid out on a clean surface at a convenient height (remember that many recipients will be elderly and may experience difficulty in bending down to ground level, so avoiding this would be appreciated). A suitable alternative is to place the food on top of the carrying container e.g. cool box.

b. If it is not possible to carry a suitable presentation aid, such as a picnic table, then the volunteer should contact the recipient just before arrival and request that they place a chair or similar improvised work surface outside of their front door, on which the delivery can be placed.

c. If all else fails, consider using the residents “wheely bin”, but ensure that a sheet of clean newspaper is placed on the bin to provide a hygienic barrier.


5. Collecting the order

a. Arrive at the Duke a minimum of 5 minutes prior to the delivery time.

b. Sanitise your delivery container upon entering The Duke – Kay can provide a sanitising wipe for this purpose.

c. Allow Kay or Roger to load the meal(s) into the delivery container.

d. Request that the order sheet and credit card receipt are included with the order.

6. At the point of delivery

a. Request that the recipient remains behind a closed door whilst the volunteer lays out the order.

b. The volunteer should sanitise their hands or wear suitable hygienic gloves before handling the food containers.

c. Once the food, order sheet and credit card receipt have been presented, step back a minimum of 2m and request the recipient to come forward to accept their delivery.

d. Request that the recipient returns indoors and closes their door, in order that it is then safe for the volunteer to step forward and collect the presentation aid (or move it back to original position if it does not belong to the volunteer).

7. After delivery

Instructions to the volunteer

a. Sanitise hands using a suitable gel OR wash hands, as soon as feasible, for a minimum of 20 seconds using soap and hot water in line with Government guidance.

b. Sanitise the delivery container and any presentation aids using a sanitising wipe or disinfectant spray.

c. Wash hands again on returning to the volunteer’s home.




Emergency Planning Team

Jeff Ligo (Chair) 

07905 554999 



Bruce Leworthy 01380 830516

07795 358746

Keith Rayward 01380831199


Ken Davis 07792533357

01380 830760



Louis Lillywhite 01380 830049

07747 795909

Mike O’Donoghue 01380 831208

0771 314 6327

Steve Ridley 07773380555 steve.ridley@bratton-parish.co.uk

Link Persons

(Esther Davis) Prescriptions 07792126655 estherdavis076@gmail.com
(Marie Nunn) Social Support





Parish Council 07380 250756  https://bratton-parish.co.uk/
The Duke 01380 830242  
Milk Deliveries 07831 477108  
Meat and vegetable deliveries via Walter Rose & Son 01380 722335  https://shop.walterroseandson.co.uk/
Village shop 01380 830523  
 Bratton Facebook Page  


 Wiltshire Wellbeing Hub  0300 0034576